How data hosted and processed in Taku

Where is the data hosted?

Taku services and data are hosted in DigitalOcean facilities in the NYC1 (New York City, United States).

Data processing

Below is an overview of the personal data we process and the purposes for which we process it.

1. Taku customers

1.1 When you visit our Website

Each time you access our website, the following personal data is automatically processed:

IP address of your requesting computer
browser type, browser version and language used
your operating system
date and time of access of your visit
name of your access provider
name of the specific page or file accessed, and the amount of data transferred (access status/http status code)
website from which your system accesses our Website (“referrer URL”)

1.2 When you register in Taku

When you register in Taku, we collect the following personal data from you to provide access to Taku and for future contact:

name,
e-mail address

2. Taku widget users

Each time a user lands on a website with the Taku widget, they are assigned a unique identifier. This identifier is used to track user activity and provide a better user experience. If you specify your own identifier (using the user_id config), we will use it instead of the generated one.

We track the following events to show statistics of user engagement and to train our AI models for optimizing display time and message content.

Event name	Description
`page_view`	User visits a page
`view`	User sees a message
`vote`	User votes on a message
`reaction`	User reacts to a message
`form_submit`	User submits a form
`button_click`	User clicks a button
`link_click`	User clicks a link
`notification_open`	User opens a notification
`notification_close`	User closes a notification
`notification_expand`	User expands a notification

Every event includes some additional data to provide more context:

Field	Description
`user_id`	unique identifier of the user
`user_session.start_timestamp`	timestamp when user session started.
`user_session.session_number`	number of user session
`user_page_session.start_timestamp`	timestamp when user visit a page
`current_page.url`	url of the page
`current_page.scroll_depth`	scroll depth of the page
`current_page.scroll_height`	scroll height of the page
`current_page.meta.title`	title of the page
`current_page.meta.description`	description of the page
`language`	language of the user
`location`	location of the user
`timezone`	timezone of the user
`device`	device of the user
`viewport.width`	width of the viewport
`viewport.height`	height of the viewport

You can exclude user_id, user_session.*, and os from the payload by passing the disable_tracking config to the Taku widget.